Reach the team.
For most questions, the in-bot help inside Telegram is the fastest route. For everything else, the channels below are open. Average support response: under 75 minutes.
Telegram bot
@BestVolumeBot_bot — primary control surface for the product. Tap FAQ in the bot for in-product help. Most questions are answered without leaving the chat.
Open in Telegram →[email protected] — for press, partnerships, security reports, billing questions, refund verifications.
Send an email →Phone
+49 6131 9718300 — office line during European business hours (Mon–Fri 09:00–17:00 CET).
Call the office →Office
Weberstrasse 1955130 Mainz, Rhineland-Palatinate
Germany
Press & partnerships
For press inquiries (interviews, briefings, embargoed stories) and integration partnerships (DEX listings, dashboards, analytics integrations), email [email protected] with the subject line prefixed PRESS: or PARTNER:.
Security disclosures
If you believe you have found a security issue affecting the bot or this site, please email [email protected] with details. We acknowledge serious reports within 24 hours.